Scheduled for the 4th of June 00:15 – 3:45. Platform should be available throughout the update window.
New features:
User switchable background noise reduction capabilities for both Service Provider and caller. For instance it reduces the clatter from a noisy keyboard used to take notes during a meeting.
Sound cues covering caller arrival, moves to breakout rooms, transfers to different Waiting Areas.
Admin accounts that can view the user accounts view will now be able to see that a user’s last ten calls without having to check other reports.
Waiting areas can now have direct staff-to-staff emergency calls. The initial release will be for two pilot Waiting Areas.
The release includes bug fixes too.