Platform generated SMS failing – update 2

Update 2 – 11:15 20th October

Induction has confirmed the SMS errors are now over.

Update 1 – 10:30 20th Oct 2025

Continued testing has revealed SMSs are beginning to work again but shouldn’t be relied upon yet. (There appears to be a US AWS problem affecting 1000s of services.)

08:50 20th Oct 2025

At present, platform generated SMS (text) invitations and alerts are failing to send.

Email invitations are still functional as are the normal browser tab audio ping and browser notification type caller arrival alerts.

This has been raised as a high priority ticket with Induction.

We’ll update as soon as we can.