Readiness to arrange a Near Me appointment (call)
How will staff conduct the call – over smart phone, tablet, laptop or PC?
How will you know that Near Me is appropriate for this appointment? Will you have an inclusion / exclusion criteria?
Who locally needs to be aware of the Near Me process and how will you share this?
Where will staff conduct the Near Me Calls? Consider privacy, lighting, access to headset, camera, PC, laptop
What support will be available locally to help troubleshoot any problems?
Scheduling the Near Me appointment (call)
How will the Near Me appointment booking fit with your existing processes for in person meetings?
How will the prison be contacted and how will the URL be shared?
Who will decide what lead time is needed to arrange a Call and what will the minimum time be? Will there be the option to have an urgent on the day call?
Who will decide if you need to schedule a test call and how will you arrange this?
What information will you and others involved need in advance of the Call?
How will you share the arrangements & URL with any 3rd parties who need to join the call?
On the day of the call
How will you know if the Prisoner is not available?
How long is an acceptable time to wait for the Prisoner to join the call?
What contingencies are in place should the Prisoner become upset, distressed or abusive?
What will you do if the Social Worker is off on the day?
What is the anticipated outcome of the call?
Starting the call
What contingencies are in place if the call fails to start? Who needs to be contacted and where will their contact details be found?
Where will simple troubleshooting guidance be found?
During the call
What contingency plans are needed should the call fail? E.g. will you continue of the telephone or reschedule?
What contingencies are in place should the Prisoner become upset, distressed or abusive?
After the call
What follow up is required?
How is the outcome of the call recorded
Jump links… Overview – Context and Objectives – Supporting Social Work – Getting Started – Setting up a Call – Training and Learning – Key Contacts – FAQs – Developing your Near Me Process