MFA for platform access
Attend Anywhere release R93 (13th August 2025) gives all those with platform logins the ability to enable multi-factor authentication (MFA).
We recommend enabling MFA, as it provides additional security and its use will be encouraged for NHS and many staff belonging to public bodies soon.
With MFA enabled, your first login step is to enter the email address and password registered to the platform as usual. At that point a 6-digit, single-use, code needs to be entered. There are two options for receiving/generating that code. The simplest, for many, is to have the code sent by email. The alternative is to use a code generated by an authenticator application running on a smartphone or a PC.
To gain access to the platform, depending on your choice of authentication, you must either be able to access the email account registered to the platform, or the smartphone or PC you have chosen to run the authenticator application on.
The choice of authentication applications that can be installed on corporate PCs or smartphones will be restricted and you must seek advice from your IT or telecoms department.
Should you find you are unable to access your authentication method after you have enabled MFA, and don’t have access to your ten one-time use codes (see links below), please contact us on vc.support@nhs.scot or 01224 816666, or your local Near Me facilitators, to request a reset your MFA status. The Org Admins covering any Waiting Areas you have access to will all be able to reset your MFA.
MFA Options – Email authentication (Recommended) or Authenticator application
Org Admins
For those with Org Admin roles, we have a guide showing how to prompt staff to enable MFA whenever they next log into the platform, if they have not already done so.